Preparing for a fundamental shift in commerce
77% of consumers already use GenAI for online shopping, and more than half are open to letting AI agents make purchases on their behalf. The customer journey is moving off-website with discovery, comparison, and checkout increasingly happening inside AI platforms – not on brand sites.
In other words: The shift to agentic AI is already happening, and the window for first-mover advantage is starting to close.
77% of consumers already use GenAI for online shopping, and more than half are open to letting AI agents make purchases on their behalf. The customer journey is moving off-website with discovery, comparison, and checkout increasingly happening inside AI platforms – not on brand sites.
In other words: The shift to agentic AI is already happening, and the window for first-mover advantage is starting to close.
Read more on deloitte.com on the future of consumer here.
Join our breakfast session to get a strategic overview
We will shed light on the shift, provide overview of what you can do to prepare and what your immediate priorities should be. We will end with an open roundtable discussion, allowing you to connect with peers, get inspiration, and share experiences as we explore the future of business and technology.
See overall agenda and sign up below
Join our breakfast session to get a strategic overview
We will shed light on the shift, provide overview of what you can do to prepare and what your immediate priorities should be. We will end with an open roundtable discussion, allowing you to connect with peers, get inspiration, and share experiences as we explore the future of business and technology.
See overall agenda and sign up below
- Introduction
- Agentic Commerce: The new playing field
- Implications for Consumer companies
- How to get started: Three concrete steps
- Open roundtable discussion
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