AI advancements, such as generative AI, offer a chance for significant productivity enhancements in government. The emergence of artificial intelligence marks a new phase in governments' quest for productivity and efficiency. AI and technology have demonstrated their effectiveness in identifying fraud, cutting costs, optimising resources, enhancing customer experience, and streamlining backend operations. Consequently, this opens up fresh prospects for leadership to focus on skills training and people development, with a focus on tailored programmes involving managers and frontline workers in the creation and implementation of new tools.
During the session, we will explore topics such as:
• Reskilling the Workforce: Gen AI and the future of work with a human-centric approach.
• Optimising the Workforce: Well-being; Culture; Employee Experience and Corporate Social Responsibility (sustainability).
• Ethical and Inclusive Leadership: Accelerating productivity through values-driven leadership.
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