Customer JourneyOps breakfast

Customer JourneyOps is without a doubt the most interesting globally rising trend in CX Transformation & Excellence domain. We are excited to present an opportunity to gain more insight from Niels Corsten, a globally recognized expert and speaker on CX Transformation from Deloitte Digital Netherlands.  

Customer JourneyOps is the next frontier of improving customer experience. It’s a transition from traditional static and sporadic journey mapping to continuous practice of diagnosing, designing, developing and delivering great CX at scale, through data-driven and holistic management and orchestration of organization’s customer journeys. JourneyOps enables organizations to make holistic and informed decisions on CX improvement, increase the speed and scale of CX development, improve customer satisfaction and optimize costs of service delivery.

Niels Corsten will be arriving to Helsinki to Service Design Global Conference to talk about JourneyOps discipline, demonstrate tooling, and share learnings from JourneyOps transformation projects. Deloitte’s breakfast event will serve most of the same insights in a bit more intimate setting and chance to exchange ideas.