Service Excellence Breakfast Seminar

The latest trends in Customer Service and how to benefit from these

Deloitte, Itämerenkatu 25, 00180 Helsinki

16th of April, 2025

8.30 - 9.45 (breakfast is served at 8.00)

Succeeding with Service Excellence is more important than ever to stand out from the competition and to build lasting relationships with your customers. What are the latest trends in Customer Service that shape customer expectations and behaviors? What actions are required to meet these trends? How can you benefit from them? Additionally, how can emerging technologies like AI play a pivotal role in transforming your service delivery and enhancing customer satisfaction?

During this breakfast seminar, you will gain insights and be able to discuss the latest Service Excellence trends, which are derived from Deloitte’s newly published Customer Service Excellence 2025 report, based on a survey conducted on customer service organizations globally across different industries. We will also explore the role of AI in enhancing service excellence, providing concrete examples of how AI can be leveraged to create outstanding customer experiences.

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