|Deloitte, Salmisaarenaukio 2, 00180 Helsinki|
24th October, 2023
8.30 - 9.45 (Breakfast available at 8.00)
Service Excellence is more important than ever to stand out from the competition and build lasting relationships with your customers. But what does Service Excellence mean and what is the impact on your organization? What are the main trends within Customer Service that shape customer expectations and behaviors? And what do you need to act upon to meet these trends?
During this breakfast seminar, you will gain insights and be able to discuss the 2023 Service Excellence trends. The four trends are based on Deloitte’s Customer Service Excellence survey, conducted on customer service organizations across different industries, across Europe.
The four trends are:
At the seminar, we will give you concrete examples and tips on how to implement these trends in your own service organization and create outstanding customer experiences.